PRTG Manual: Activate the Product

PRTG tries to activate your license automatically via the internet on first start up. Only if PRTG cannot connect to the internet directly, the web interface will display a Software Activation Required notice.

Software Activation Information Box

Software Activation Information Box

You have to run through the product activation process once in order to use PRTG continuously (only Freeware and Trial Edition are always activated automatically and do not require a special procedure). The activation has to be done within ten days after installation and only takes a few minutes. If you do not activate PRTG for ten days, it will temporarily revert to the Freeware Edition (with a maximum of 10 sensors) until you activate. Login to the PRTG web interface to activate.

Activate via Internet

In the PRTG web interface, choose Setup | PRTG Status | Activation Status from the main menu.

License Activation Status

License Activation Status

Click on the button Start Activation Now to start product activation. PRTG will now connect with the Paessler license server to check your license (via SSL on port 443). A few seconds later you should see Activation OK in the License Activation Status.

Note: The PRTG core server needs an internet connection on port 443 to activate. If a proxy connection is needed, please configure it in the System Administration—System and Website settings. Please see More section for details about activation servers. In case activation fails, you can activate via email.

Activate via Email

In the PRTG Web Interface, choose Setup | PRTG Status | Activation Status from the main menu.

If there is no internet connection available, you can activate PRTG via email. To do so, first click on the Start Activation Now button. You will then see Last message about activation: Activation failed in the License Activation Status.

  • Once the activation via internet fails, the activation via email is available.
  • Click on the Start Activation per EMail tab. You will see an Activation Request Code.
  • Copy it and send it to the email address shown.
  • Within two business days you will receive an email reply from Paessler, containing an activation code.
  • Once you've received this email, go the Finalize Activation per EMail tab and copy the activation code into the according field. Note: Please make sure you only copy the code itself and nothing else from the email. Also, please omit the "Activation Code Start/End" markers.
  • Click on Confirm Activation.

A few seconds later you should see Activation OK in the License Activation Status.


Knowledge Base: Which servers does PRTG connect to for Software Auto-Update and for Activation?



Installing the Software—Topics


Keywords: Activation

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